شروط الخدمة

1. Introduction & Acceptance

These Terms & Conditions govern your use of nappaliving.ae (the "Website") and any purchase you make from Nappa Living ("we", "us", "our"), a business licensed in Dubai, United Arab Emirates under trade licence no. 1633654. By browsing the Website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. Definitions

• "Customer", "you" — any person browsing the Website or placing an order.
• "Products" — the furniture, leather goods, and home items offered for sale.
• "Order" — a request submitted by you to purchase Products.
• "Delivery Crew" — our third-party logistics partner delivering Products to you.

3. Eligibility & Accounts

3.1 You must be at least 18 years old to place an order.

3.2 You may shop as a registered account holder or as a guest. When you create an account, you agree to provide accurate and current information and to keep your login credentials confidential. You are responsible for all activity under your account.

3.3 We collect and process personal data in accordance with our Privacy Policy and the UAE Personal Data Protection Law. We will only use your data for marketing where you have given consent.

4. Products, Descriptions & Availability

4.1 We take care to describe and picture Products accurately. However, colours, grain, and texture of natural materials such as leather vary from piece to piece and may differ slightly from images on your screen. Such natural variation is a feature of genuine materials and is not considered a defect.

4.2 Dimensions and weights are approximate and provided as a guide.

4.3 All Products are subject to availability. Stock levels shown on the Website reflect real-time inventory. If an item becomes unavailable after you order, we will notify you and offer a replacement, a wait time, or a full refund.

5. Pricing & Payment

5.1 All prices are listed in UAE Dirhams (AED) and are inclusive of 5% VAT unless stated otherwise.

5.2 We accept payment via [card / Apple Pay / other gateway methods] and Bank Transfers for bulk business deals where offered. Card payments are processed securely through our payment gateway; we do not store your full card details.

5.3 We reserve the right to correct any pricing errors. Where a price is clearly incorrect, we will contact you before processing your Order and you may confirm at the correct price or cancel for a full refund.

5.4 A tax invoice will be issued for every Order and is available in Arabic on request.

6. Orders & Order Confirmation

6.1 Your Order is an offer to purchase. A contract is formed only when we send you an Order confirmation and receipt by email.

6.2 We may decline or cancel an Order (for example, where stock is unavailable, payment fails, or we suspect fraud). If we cancel a paid Order, you receive a full refund.

7. Shipping & Delivery

7.1 We deliver across the United Arab Emirates. Estimated delivery times are shown at checkout and are indicative, not guaranteed.

7.2 Delivery is carried out by our Delivery Crew. You, or an authorised person aged 18+, must be present to receive and inspect the Product.

7.3 Inspection on delivery. Please inspect each Product carefully at the time of delivery, before the Delivery Crew leaves. This is your opportunity to check the item and confirm you are satisfied with it.

8. Returns, Exchanges & Cancellations

8.1 Change of mind — returns accepted at the point of delivery only. If, upon delivery and inspection, you decide you do not wish to keep a Product, you may return it to the Delivery Crew at the time of delivery. In this case a handling fee of 250 AED applies and will be deducted from your refund to cover collection, transport, and restocking. Once you have accepted delivery and the Delivery Crew has departed, we are unable to accept change-of-mind returns or exchanges. This policy does not affect your rights in respect of faulty goods under clause 8.2.

8.2 Faulty, damaged, or not-as-described Products. If a Product is defective, damaged on arrival, or materially different from its description, you are entitled to a repair, replacement, or refund in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. Please notify us within [14] days of delivery at support@nappaliving.ae with your order number and photographs. No handling fee applies to faulty Products. Durable goods are covered by the applicable manufacturer warranty for a minimum of two years as required by law.

8.3 Cancellation before dispatch. You may cancel an Order at any time before it is dispatched for a full refund. Contact us at support@nappaliving.ae with your order number.

8.4 Non-returnable items. Custom-made, made-to-order, personalised, and clearance Products cannot be returned for change of mind, but remain covered by clause 8.2 if faulty.

8.5 Refunds. Approved refunds are issued to your original payment method within 14 business days of us receiving the returned Product or approving your claim. 

9. Warranty

Products are covered by the warranty specified on their product page or by the manufacturer, for the period required under UAE law. The warranty covers manufacturing defects under normal domestic use and does not cover damage from misuse, accidents, improper cleaning, or normal wear and ageing of natural materials.

10. Customer Data & Privacy

Your use of the Website and the personal information you provide (including name, contact details, and delivery address) are governed by our Privacy Policy. We will not use your contact details for marketing without your consent, and you may withdraw consent at any time.

11. Intellectual Property

All content on the Website — including the [Nappa Living] name, logo, images, text, and design — is owned by or licensed to us and may not be copied or used without our written permission.

12. Limitation of Liability

To the maximum extent permitted by UAE law, our total liability arising from any Order is limited to the price paid for the relevant Product. Nothing in these Terms excludes liability that cannot lawfully be excluded, including your statutory consumer rights.

13. Governing Law & Disputes

13.1 These Terms are governed by the laws of the United Arab Emirates and the applicable regulations of the Emirate of Dubai. The courts of Dubai have jurisdiction over any dispute.

13.2 If you have a complaint, please contact us first at support@nappaliving.ae so we can resolve it. You may also file a consumer complaint with the relevant UAE authority (for example, the Department of Economy & Tourism via the Dubai Consumer app, consumerrights.ae, or the hotline 600 545 555).

14. Changes to These Terms

We may update these Terms from time to time. The version in force at the time of your Order applies to that Order. The current version is always available on the Website.

15. Contact

Nappa Living Email: support@nappaliving.ae Phone: +971525030386 Trade Licence No.: 1633654