Shipping policy
1. Where We Deliver
Nappa Living delivers across all seven emirates of the United Arab Emirates. If your location is remote or has restricted access, we will contact you after your Order to confirm arrangements.
2. Processing & Dispatch
Once your Order is confirmed, we prepare it for dispatch within [1–3] business days. In-stock items ship first; if part of your Order is temporarily unavailable, we will contact you to arrange delivery together or separately. Stock shown on the Website is updated in real time, so items marked available are ready to ship.
3. Delivery Timeframes
Estimated delivery times from dispatch:
- Dubai, Sharjah, Ajman: [5–7] business days
- Other emirates: [7–10] business days
These timeframes are estimates, not guarantees. We will always share a more precise delivery window when we schedule your delivery.
4. Delivery Charges
Delivery charges are calculated at checkout based on your location and the size of your Order. Delivery is complimentary within the UAE. Any applicable charges are shown clearly before you pay.
5. White-Glove Delivery
Because our pieces are made from genuine, substantial materials, they are delivered by a specialist crew, not a standard parcel courier. Our delivery service includes bringing the item into your home, [placement in the room of your choice, unpacking, and removal of packaging]. [Assembly is included where required.] This care is part of the Nappa Living experience.
6. Scheduling & Receiving Your Delivery
We will contact you to arrange a delivery date and time window. Please ensure that:
- You, or an authorised person aged 18 or over, are present to receive the delivery.
- The delivery path and entrances are clear and accessible, and any building or community access permits or approvals are arranged in advance.
- You have confirmed the item fits through doorways, lifts, and stairwells. If a piece cannot be delivered due to access limitations, redelivery or return charges may apply.
7. Inspection on Delivery
Please inspect each item carefully at the time of delivery, before our crew leaves. This is your opportunity to check the piece and confirm you are satisfied with it. Our returns terms are built around this inspection step, so it matters — see Section 9 and our Service Terms.
8. Missed or Failed Deliveries
If no one is available to receive the delivery at the agreed time, or if access could not be arranged, we may need to reschedule and a redelivery charge may apply.
9. Returns at the Point of Delivery
If, upon delivery, you decide you do not wish to keep an item, you may return it to our crew at the time of delivery. In this case a handling fee of 250 AED applies and will be deducted from your refund. Once delivery has been accepted and our crew has departed, we are unable to accept change-of-mind returns. This does not affect your rights regarding faulty items (see Section 10). Full details are in our Service Terms
10. Damaged or Faulty on Arrival
If an item arrives damaged, defective, or materially different from its description, please note it at the time of delivery where possible and contact us at support@nappaliving.ae within 14 days with your Order number and photographs. We will arrange a repair, replacement, or refund in line with your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection. No handling fee applies to faulty items.
11. Delays
We are not responsible for delays outside our control, such as extreme weather, road or community access restrictions, or other circumstances beyond our reasonable control. We will keep you informed and reschedule as quickly as possible.
12. Contact
For any questions about your delivery:
Nappa Living Email: support@nappaliving.ae Phone: +971525030386
